Privacy Policy

1. Who We Are

YOUVO LIVE is the social live-audio and entertainment service available through the YOUVO LIVE app and youvolive.com. References to “YOUVO LIVE,” “we,” “us,” or “our” mean the operator of the YOUVO LIVE service.

2. Information We May Collect

The information processed depends on the features you use. It may include:

• Account and profile information: Google account identifier, name, email address, profile photo, username, user ID, country, language, level, VIP status, account role, and account creation time.
• Authentication information: identifiers and tokens required to authenticate you through Google Sign-In and Firebase Authentication. We do not ask you to provide your Google password to YOUVO LIVE.
• User-generated content and social activity: profile information, room activity, chat messages, reactions, reports, blocks, gifts, follows, room invitations, and other content or interactions you choose to create.
• Voice and microphone data: when you use voice-room features, the app may access your microphone and transmit live audio through real-time communications infrastructure to provide the service. Any recording feature, if offered, should be clearly disclosed at the time it is used.
• Device and technical information: device type, operating system, app version, language, network information, diagnostic events, crash information, and security signals used to operate, protect, troubleshoot, and improve the service.
• Transaction and virtual-item information: coin purchases, virtual gifts, Game Points, transaction identifiers, balances, and transaction history needed to provide virtual-item and entertainment features. Payment card data is generally handled by the applicable app store or payment provider rather than directly by YOUVO LIVE.
• Advertising and analytics information: if advertising or analytics features are enabled, advertising identifiers, ad interactions, app events, and performance information may be processed by the relevant providers subject to their own terms and your device settings.
• Safety and moderation information: reports, block lists, moderation decisions, evidence submitted with reports, enforcement history, and anti-abuse signals.

3. How We Use Information

• create and secure your account;
• provide live voice rooms, chat, social features, virtual gifts, games, and other app functions;
• sync your profile and preferences across sessions;
• process virtual-item transactions and maintain transaction history;
• operate reporting, blocking, moderation, anti-fraud, and safety systems;
• provide customer support and respond to account or deletion requests;
• diagnose technical problems, improve performance, and develop features;
• comply with legal obligations and enforce our Terms and Community Guidelines.

4. Service Providers

We may use third-party service providers to operate YOUVO LIVE. Depending on the production configuration, these may include Google services such as Firebase Authentication and Cloud Firestore, app-store billing providers, analytics/crash-reporting providers, advertising providers, real-time communications providers, hosting providers, and security vendors.

These providers may process information on our behalf or under their own privacy terms. The app's Google Play Data safety disclosures should be kept consistent with the SDKs and services actually enabled in the release build.

5. Public and Social Information

Information you intentionally make public or share in live rooms—such as your display name, profile photo, username, public room activity, comments, reactions, and certain badges—may be visible to other users. Do not share information in public areas that you do not want others to see.

6. Permissions

YOUVO LIVE may request device permissions only when needed for a feature, such as microphone access for voice rooms, camera access for supported media features, notifications, or Bluetooth/audio permissions on supported Android versions. You can manage permissions in your device settings, but disabling a permission may prevent the related feature from working.

7. Children and Age Requirement

YOUVO LIVE is intended for users who are at least 18 years old. We do not knowingly permit children under 18 to use the service. If we learn that an underage account was created in violation of our rules, we may suspend or delete it and take appropriate steps regarding associated data.

8. Data Retention

We retain information only for as long as reasonably necessary for the purposes described in this Policy, including providing the service, keeping required transaction or security records, resolving disputes, preventing fraud or abuse, and meeting legal obligations. Retention periods may differ by data type.

When an account is deleted, associated user data should be deleted or de-identified unless limited information must be retained for legitimate reasons such as fraud prevention, security, chargeback handling, tax/accounting requirements, dispute resolution, or legal compliance. Where retention is required, access should be limited and the data should no longer be used for ordinary product purposes.

9. Account and Data Deletion

You can request deletion from within the app through Settings → Account → Delete Account. You can also use our external deletion resource at youvolive.com/delete-account.

Account deletion is intended to remove the account and data associated with it, subject to the limited retention reasons described above. Temporary suspension or deactivation is not a substitute for deletion when you request account deletion.

10. Security

We use reasonable technical and organizational safeguards designed to protect account information and limit unauthorized access. No online service can guarantee absolute security, so users should also protect their devices and Google accounts.

11. International Processing

YOUVO LIVE may use infrastructure and service providers located in different countries. As a result, information may be processed outside the country where you live, subject to applicable safeguards and legal requirements.

12. Your Choices and Rights

Depending on your location, you may have rights to access, correct, delete, or restrict certain personal information, or object to certain processing. You may also manage permissions, notification preferences, advertising settings, block lists, and account settings through the app or your device.

13. Changes to This Policy

We may update this Privacy Policy as YOUVO LIVE changes or as legal requirements evolve. We will update the “Last updated” date and, when appropriate, provide additional notice in the app or on the website.

14. Contact

For privacy questions, safety concerns, or account requests, contact Support@youvolive.com or use the in-app Help & Support features.