Account & Data

Delete Your YOUVO LIVE Account

This page explains how to request permanent deletion of your YOUVO LIVE account and associated user data.

Before publishing: replace every Support@youvolive.com on this page with a real monitored email address. The external deletion path must actually work.

Option 1 — Delete From the App

Open YOUVO LIVE and sign in.
Go to Settings → Account → Delete Account.
Review the deletion notice and confirm your request.
Complete any required re-authentication or identity confirmation.

Option 2 — Request Deletion Without the App

If you cannot access the app, send an account deletion request to:

Support@youvolive.com

What to include

Subject: YOUVO LIVE Account Deletion Request
The email address associated with your YOUVO LIVE account
Your YOUVO LIVE username or user ID, if known
A clear statement that you want your YOUVO LIVE account and associated data deleted

For security, we may need to verify that the requester controls the account before completing deletion. Do not send passwords, Google passwords, payment-card numbers, or one-time verification codes.

What We Delete

After a valid deletion request is confirmed, YOUVO LIVE will delete or de-identify account-associated data that is no longer required, which may include:

account and profile information;
authentication-linked account records under our control;
user preferences and account settings;
social/account relationship data under our control;
eligible user-generated content and associated account metadata;
eligible room, moderation, and activity data associated with the account.

Information We May Need to Retain

Limited information may be retained where reasonably necessary for legitimate purposes such as fraud prevention, security, chargeback handling, tax/accounting requirements, dispute resolution, legal compliance, or enforcing rights. Retained data is not kept for ordinary product use and should be protected and limited to the necessary retention period.

Virtual Items and Transactions

Deleting an account may result in loss of access to remaining virtual items, balances, badges, history, or other account benefits, subject to applicable law and any separate payout or creator program terms. Game Points have no cash value and are not withdrawable.

Processing Time

We aim to process verified deletion requests within a reasonable period. Some systems may retain temporary backups for a limited period before final deletion, and legally required records may be retained as described above.

Need Help?

Contact Support@youvolive.com and include “Account Deletion” in the subject line.